FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to common questions. If you can't find what you're looking for, please don't hesitate to contact us at support@vitalityblissmart.com with your Order Number and Order Email so we can help you out!
Ordering & Payments
Q: How do I apply a discount code? To apply your discount code, follow these steps:
To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:
- Select the product you wish to purchase and click "Add to Cart."
- In your cart, click "PAY WITH DEBIT/CREDIT CARD" to proceed to checkout. (For both PayPal and credit card payments.)
● On mobile: Tap "Show order summary", then enter your discount code.
● On desktop: Enter your discount code in the field on the right side of the page.
- After applying the code, continue with your payment using either PayPal or by entering your credit card details.
Q: What payment methods do you accept? We accept a wide range of secure payment options:
● PayPal
● Visa, MasterCard, American Express (AE), Diner’s Club
● Most major debit/credit cards
● Apple Pay & Google Pay
Q: How much is the shipping fee? Our standard shipping fee is typically USD $5.99 for worldwide delivery. The final rate may vary based on your location and any active promotions. You will always see the exact shipping cost clearly displayed at checkout before completing your purchase.
Shipping & Delivery
Q: Do you offer international shipping? Yes, we ship worldwide! We are an international company with fulfillment centers around the globe. To ensure the fastest delivery, our logistics team will ship your order from the nearest available warehouse based on your location.
Q: How long does shipping take? Our estimated delivery time is 10–20 business days after your order has been processed and shipped.
Q: How can I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your shipment on a universal tracking site like 17track.net.
Q: Why isn’t my tracking information updating? Please allow up to 24-48 hours after receiving your shipping confirmation for the tracking system to reflect new updates. It's normal for a package to go a few days without an update while in transit between carrier hubs.
Q: I only received part of my order. Why? If your order includes multiple items, they may be dispatched in separate packages from different warehouses to get to you faster. Each package will have its own unique tracking number, which will be sent to your email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number? This is extremely time-sensitive. Please contact us immediately at support@vitalityblissmart.com with the subject line "Urgent: Address Change".
In your email, please include:
● Your Order Number (e.g., 071SHOP-112938)
● Your Order Email
● The complete and correct shipping information
We will do our best to update your order if it has not yet been processed. If the order has already shipped, we are unable to make changes, and we recommend contacting the courier directly.
Q: Can I change the items in my order (e.g., size, color, quantity)? This is also very time-sensitive. Please email us right away at support@vitalityblissmart.com with the subject line "Urgent: Order Change".
In your email, please include:
● Your Order Number (e.g., 071SHOP-112938)
● Your Order Email
● The specific change you would like to make
We can only accommodate your request if your order has not yet reached the fulfillment stage. This window is often very short.
Q: Can I cancel my order? If your order has not yet been dispatched, we can process a cancellation. Please note that a small handling fee may apply. If your order has already shipped, it cannot be canceled.
Post-Delivery Issues
Q: My order arrived damaged. What should I do? A: We sincerely apologize. Please email us at support@vitalityblissmart.com with the following, and we will assist you right away:
● Your Order Number (e.g., 071SHOP-112938) and Order Email
● Photos or a video showing the damaged item(s)
● A photo of the shipping label on the package
Q: What if I believe my item has a quality issue or defect? A: We take product quality very seriously and we're sorry that your item didn't meet our standards. Please email us at support@vitalityblissmart.com so we can make it right. In your email, please provide:
● Your Order Number (e.g., 071SHOP-112938) and Order Email
● A clear description of the quality issue
● Photos or a short video that clearly shows the defect
Q: I received the wrong item or am missing an item. What should I do? A: We are very sorry for the error. Please email us at support@vitalityblissmart.com so we can resolve this for you. Include in your email:
● Your Order Number (e.g., 071SHOP-112938) and Order Email
● Your Order Email
● A photo or video of the incorrect item received (or a list of the missing items)
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do? First, please check your spam or junk folder. If it's still not there, contact us at support@vitalityblissmart.com with the email address you believe you used at checkout, and we will find your order and resend the confirmation.
Q: I haven’t received my tracking number yet. What should I do? Tracking numbers are typically sent 1–2 business days after your order is processed. If it has been longer than this, please check your spam folder first, then contact us for an update.